Returns & Exchanges

At OTAA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the color isn't quite right or you've had a change of heart, our team is here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags remain attached and the product is unworn.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location or post office.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund or dispatch your new items within 3-5 business days.